Privacy Policy

Last updated: April 2026

At Hey House, we respect your privacy and are committed to being transparent about how we collect and use your personal information. This policy explains what data we gather, why we gather it, and how you can control it.

Who We Are

Hey House is a boutique hotel located at 301 US HWY 24 N, Buena Vista, CO 81211. If you have any questions about this policy or how we handle your data, you can reach us at hey@heyhousebv.com.

What Information We Collect

When you make an enquiry or sign up to hear from us, we may collect:

Your name
Your email address

When you visit our website, we may automatically collect:

Information about your device and browser
Pages you visit and how long you spend on them
How you arrived at our site (for example, via a search engine or link)

We collect this website data using cookies and similar tracking technologies. You can manage your cookie preferences at any time using the cookie settings banner on our site.

How We Use Your Information

We use the information we collect to:

Respond to enquiries and provide guest support
Improve our website and understand how visitors use it
Send you marketing emails, where you have opted in to receive them (see below)

Marketing Communications

If you have opted in to our mailing list, we may occasionally send you updates about Hey House, including special offers, seasonal news, and things to do in Buena Vista.

You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at hey@heyhousebv.com. We will never send you marketing emails without your permission.

Third-Party Booking

Our website contains links to a third-party booking platform where you can check availability and make a reservation at Hey House. When you follow one of these links, you will leave our website and be subject to the privacy policy of that third-party platform. We encourage you to review their policy before submitting any personal or payment information.

Hey House is not responsible for the privacy practices of third-party websites.

Sharing Your Information

We do not sell your personal information. We may share it with trusted third-party service providers who help us operate our business (such as our email service provider), but only to the extent necessary for them to perform their services. These providers are required to keep your data secure and confidential.

We may also disclose your information if required to do so by law.

Cookies

Our website uses cookies to help it function correctly and to understand how it is being used. Cookies are small text files stored on your device.

We use:

Essential cookies — necessary for the website to work
Analytics cookies — to help us understand visitor behaviour and improve our site

You can control or disable cookies through your browser settings at any time, though this may affect how some parts of our site function.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Your Rights

If you are a Colorado resident, you may have rights under the Colorado Privacy Act, including the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data
Opt out of certain uses of your data

To exercise any of these rights, please contact us at hey@heyhousebv.com.

Children's Privacy

Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review it periodically.